Refund Policy

Refund Policy

At 97Milk, we strive to provide high-quality products and services. However, we understand that sometimes returns or refunds may be necessary. This policy outlines our refund and return procedures.

Digital Products and Services

Due to the nature of digital products and services, all sales are generally final. However, we may consider refunds on a case-by-case basis for the following circumstances:

• Technical issues that prevent access to purchased content
• Duplicate purchases made in error
• Defective or non-functioning digital products

Physical Products

For physical products, we offer a 30-day return policy from the date of purchase. Items must be:

• In original packaging
• Unused and in original condition
• Accompanied by original receipt or proof of purchase

Refund Process

To request a refund, please contact us within 30 days of your purchase. We will review your request and respond within 5-7 business days. Approved refunds will be processed to the original payment method within 7-10 business days.

Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized items
• Downloadable software or digital content (unless defective)
• Items damaged by misuse or normal wear and tear
• Items returned after 30 days

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

Contact Information

For refund requests or questions about this policy, please contact us:

Policy Updates

This refund policy was last updated on January 1st, 2025. We reserve the right to modify this policy at any time. Changes will be posted on this page.